Like the private sector, government leaders around the world are realizing the importance of customer experience, known as citizen experience in the public sector. Not only do empowered citizens demand better government services, but it opens the door to adopting technologies that accelerate the transformation to a digitally advanced government.
Our Citizen and Customer Experience (CSX) services help the federal government, provincial governments and city governments realize the vision of smart governance – doing more with less in an age of ever shrinking public budgets.
As the national leader in providing technology-enabled government services, we assist governments in using integrated solutions to scale optimize their citizen services.
Our Citizen and Services and Customer Experience services include:
The Internet of Things
The public sector has experienced three great waves of IT innovation. The first was automation, enabling basic processes to become automated and efficient. The second wave focused on streamlining the delivery of government services to citizens, using the Internet.
The Internet of Things enabled the third, and possibly the greatest wave – real time management of city systems, products and services. Employing sensor technology, data is relayed to the cloud for predictive and prescriptive analytics. This has enabled cities to proactively identify and remediate several cases, significantly enhancing citizen services and experience. Our expertise in citizen services, sensors, cloud applications, analytics, monitoring platforms, identity and security management, and integration have enabled Inbox to become a leader in the Internet of Things for the public sector.
Customer Experience
We provide government offices with feedback platforms, empowering citizens to give an unbiased, first hand feedback on government services, as a means to improve service delivery. Our services enable governments to focus on core areas, while we commit towards offering veritable customer and citizen experience on their behalf.
Our experience and knowledge, combined with our cutting-edge technology and management services ensures that citizens stay engaged, loyal and satisfied. Partnering with Inbox not only increases satisfaction metrics, but it ensures governance that aims to consistently deploy services that are better, more efficient and generate greater ROI.
Urban Security
Reliable physical security solutions for safeguarding customer premises are essential for any nation, especially those faced with internal security threats. With specialized surveillance solutions and consultancy services for schools, universities, community centers, shopping malls, and office campuses, Inbox aims to take physical security awareness and threat recognition to unprecedented levels.
Merging analytics with front-line perimeter based defenses, Inbox delivers innovative solutions that help existing security become significantly more effective. Moreover, we also target increasing the response efficiency of threat teams, offering a valuable window of opportunity where lives can be saved.
Transport
With some urban centers in Asia and Africa growing at up to 20% annually, managing urban traffic congestion is a priority for many city and local governments. Not only does managing passenger traffic innovatively have tremendous economic advantages, it results in greater citizen experience.
As an emerging market leader in integrated transport management services, Inbox offers end-to-end ecosystem services and products. Our services employ the latest technologies in GPS tracking, RFID and NFC payments, as well as outsourcing mega city transportation projects as a managed service. Inbox is already seamlessly running operations dedicated to provide efficient travel with enhanced satisfaction of over a 100 million passengers annually.
