Education Background: Minimum Bachelors Degree in Computer Science

Experience: 2 – 3 years of experience

Job Description: 

• Able to manage end to end delivery of IT services to customers
• Answer phone calls and respond to customer requests/inquiries courteously.
• Respond Customer via emails.
• Ticket generation on incident management.
• Follow up customer calls where necessary.
• Coordinate internally with team on Open Cases & provide updates
• Escalate and drive resolution of support issues.
• Working knowledge of Report Creation & dashboards
• Able to understand Customer issue & guide according to Process & Policies
• Route calls to appropriate resource.