Our Enterprise Management Services (EMS) enables us to manage essential office services, allowing our clients the freedom to focus on their core objectives – adaptive business workflows, innovation, and competitive differentiation – and capture their greatest opportunities.

We take pride in our partnership with some of the largest organizations, including renowned multinationals, who rely on Inbox as the leader for managed services in the Enterprise. Inbox has the highest renewal rates of enterprise management services contracts in the country, some of which are in the third generation of their multi-year renewals.

Our clients are our priority, and we are committed to being the leader in Enterprise Management Services. Over the years, we have consistently delivered technology-oriented solutions optimized for managing complex services.

Our Enterprise Management Services include the areas of:

IT Services Management

This managed service by Inbox enables dramatically higher productivity and efficiencies in your IT department, with leading IT services management. Inbox enables its clients to reduce costs, enhance service, seamlessly integrated Service Desk and Operations, and create an efficient ecosystem of self-service.
Let us help you become an IT services delivery powerhouse by managing the entire IT services management lifecycle of request, plan, approve, change, audit and control.

IT Operations Management

This service collects performance, capacity utilization, and availability status data for the server, networking and application domains and gives health and performance metrics in a unified view. Essentially, our solutions significantly simplify IT operations management.

Using trends analysis and correlation engines, we enhance organizations’ IT operational standards, enabling optimal uptime. Privileged identity management ensures that information remains privileged and under the control of the IT department.

Remote Management

Remote Management provides 24/7 proactive support, reduces downtime considerably and is the fastest way to respond to events and incidents in your IT operations across server, storage, networking and application domains. An ITIL compliant service, remote management reduces on-site visits dramatically for Level 1 support issues and increases their early resolution rates. Early error recognition means proactive support, which results in high level of satisfaction with internal stakeholders. Encrypted data transfer and consolidated remote access rights means enhanced security.

Digital Content Management

Inbox enables a content management solution that is environmentally efficient, minimizing paper use and creating an optimal flow for automatic processes. Our services include digitization of documents, securing and managing access to them, and enhanced collaboration within the organization.

We incorporate industry-leading features such as fast search across metadata, version management, and integration with enterprise systems. Our solutions are proactive and synergetic with the existing environment. Our Digital Content Management offers organizations the agility to compete faster and smarter while maintaining full compliance.